Customer Service

When you buy a banner from BetterWall, you join our community of satisfied customers. Our shipping policies are designed with your convenience in mind, so your shopping experience will be pleasant, easy, and successful.

If you don't' find the answer to a question below, please email us or call us at 720-515-9334.

Shipping Info

We offer free insured UPS Ground shipping on all banner orders shipped in the United States. Additional charges apply to shipping outside the Continental U.S. and will be calculated at check-out.

All banners are shipped directly to you from our warehouse. Orders ship within 4 business days of your order being placed. Please note that expedited shipping begins from the day of shipping so allow 4 days for order fulfillment when calculating arrival date.  Before your order is shipped, special care is taken to ensure that the banner and hanging hardware are packaged properly and securely. 

You will receive a confirmation email from us when you place your order. Please review this email carefully and contact us immediately if you have questions regarding your order.

When your banner ships out to you, you will receive a second email from us with information on how to track your order.

Our Returns & Exchange Policy - Free Shipping. Free Returns.

Enjoy the risk free pleasure of free shipping and free returns!

If for any reason you're not happy with your banner within 30 days of receiving it, just contact us and we'll pay for the return shipping cost.

Our Free Returns offer is only valid for one banner purchase at a time in the continental United States.

Since we take great care and time to prepare each banner, we encourage you to pick your favorite banner rather than ordering several and keeping only one. If your don't love the banner you pick, we'll pay for the return shipping and you can pick another one and we'll ship it free...with free returns!

Privacy & Terms of Use

We value your privacy and steadfastly believe in protecting information pertaining to our website visitors and customers. We do not share information with third parties and we only contact you based on your requests and needs.

Our Privacy Policy applies to all information submitted to or collected by BetterWall, whether provided during checkout or when registering for our banner alerts. We will not require you to provide more information than is necessary when visiting or purchasing on our website.

Checkout Information

When you purchase an item from us, we will naturally ask for billing and shipping information. Other than for credit card authorization, this information is never shared with any third party.

Cookies

The use of cookies is an industry standard that we use to enable our systems to keep track of the items you've put in your shopping cart. By modifying your browser setting, you can prevent your browser from accepting cookies, however you will be unable to purchase items through our web site. Since we do not use cookies to collect personally identifying information, we recommend that you leave them turned on.

Terms of Use

All content included on the betterwall.com, such as photos, graphics, text, images, logos, icons, and software is the property of Better, LLC, its partners or suppliers and is protected by United States and international copyright laws. The assemblage of all content on betterwall.com is the exclusive property of Better, LLC and protected by United States and international copyright laws.

Trademarks

BETTERWALL, BETTER, LLC, RECYCLE & REUSE PROGRAM and other marks indicated on our site are trademarks of Better, LLC. All other trademarks not owned by Better, LLC that appear on this site are the property of their respective owners.

Disclaimer of Liability and Warranties

BETTER,LLC DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSEAND FREEDOM FROM COMPUTER VIRUS, IS GIVEN WITH RESPECT TO ANY SOFTWARE, INFORMATION, OR OTHER ITEM LOCATED ON, DERIVED FROM, OR LINKED TO BY THIS WEBSITE. EVERYTHING IS PROVIDED "AS IS," "AS AVAILABLE."IN NO EVENT WILL BETTER BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES OF ANY KIND ARISING IN CONNECTION WITHTHE USE OF OR INABILITY TO USE THIS WEBSITE OR ANY LINKED SITE.

Your Account

When you use this website, you are responsible for maintaining the confidentiality of your account, password and for restricting access to your computer. You also agree to assume responsibility for all activities that occur under any account or password that you maintain for electronic commerce with betterwall.com. If you are under 18, you may buy from betterwall.com but only with consent of a parent or guardian. Betterwall.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel purchases in its sole discretion.

Applicable Law

By accessing this site, you are consenting to the exclusive jurisdiction of the state of Colorado, without regard to principles of conflict of laws, in any action arising out of or relating to this agreement, including without limitation any use of this website. Additionally, you waive any other venue to which you might be entitled by domicile or otherwise.

Changes in Our Policies

We reserve the right to modify our Privacy Policy and Terms of Use at any time. Changes are at our discretion and will generally only be made in order to better serve our customers and to adhere to technological advances and industry standards. If we make changes to our policies, we will post those changes here.

Please contact us with any questions about our Privacy Policy or Terms of Use.