Special offers on select banners!

Customer Service

Scroll down to see Privacy & Terms of Use Information

When you buy a banner from BetterWall, you join our community of satisfied customers. Our shipping policies are designed with your convenience in mind, so your shopping experience will be pleasant, easy, and successful.

If you don't' find the answer to a question below, please email us or call us at 720-515-9334.

Shipping Info

We offer free insured UPS Ground shipping on all banner orders shipped in the United States. We do offer international shipping. Additional charges apply to shipping outside the Continental U.S. and will be calculated at check-out.

All banners are shipped directly to you from our warehouse. Orders ship within 6-7 business days of your order being placed. Please note that expedited shipping (Two-day shipping) begins from the day of shipping so allow 6-7 days for order fulfillment when calculating the arrival date. Before your order is shipped, special care is taken to ensure that the banner and hanging hardware are packaged properly and securely. 

You will receive a confirmation email from us when you place your order. Please review this email carefully and contact us immediately if you have questions regarding your order.

When your banner ships out to you, you will receive a second email from us with information on how to track your order.

Our Returns & Exchange Policy - Free Shipping. Free Returns.

Enjoy the risk-free pleasure of free shipping and free returns!

If for any reason you're not happy with your banner within 30 days of receiving it, just contact us and handle return shipping costs.

Our Free Returns offer is only valid for one banner purchase at a time in the continental United States.

Since we take great care and time to prepare each banner, we encourage you to pick your favorite banner rather than ordering several and keeping only one. If you don't love the banner you pick, we'll pay for the return shipping and you can pick another one and we'll ship it free...with free returns!

Returns Process

  • Contact us at amy@betterwall.com or 720-515-9334 with your name and which banner you would like to return.
  • We will email a pre-paid return label.
  • Repackage the banner the best you can (don't worry about perfection.)
  • Affix the label and drop with a driver/carrier or at a brick and mortar location (UPS or USPS depending on the label).
  • We will be able to see from the tracking number that the banner is in transit and will provide a full refund upon arrival to our warehouse.

Privacy & Terms of Use

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from betterwall.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at amy@betterwall.com or by mail using the details provided below:

BetterWall
[Re: Privacy Compliance Officer]
BetterWall, LLC, 2078 S. Pontiac Way, Unit D10, Denver CO 80224, United States

Terms of Use

All content included on the betterwall.com, such as photos, graphics, text, images, logos, icons, and software is the property of Better, LLC, its partners or suppliers and is protected by United States and international copyright laws. The assemblage of all content on betterwall.com is the exclusive property of Better, LLC and protected by United States and international copyright laws.

Trademarks

BETTERWALL, BETTER, LLC, RECYCLE & REUSE PROGRAM and other marks indicated on our site are trademarks of Better, LLC. All other trademarks not owned by Better, LLC that appear on this site are the property of their respective owners.

Disclaimer of Liability and Warranties

BETTER,LLC DOES NOT WARRANT THE ACCURACY, ADEQUACY OR COMPLETENESS OF THE INFORMATION AND MATERIALS AND EXPRESSLY DISCLAIMS LIABILITY FOR ERRORS OR OMISSIONS IN THIS INFORMATION AND MATERIALS.NO WARRANTY OF ANY KIND, IMPLIED, EXPRESSED OR STATUTORY INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF NON-INFRINGEMENT OF THIRD PARTY RIGHTS, TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND FREEDOM FROM COMPUTER VIRUS, IS GIVEN WITH RESPECT TO ANY SOFTWARE, INFORMATION, OR OTHER ITEM LOCATED ON, DERIVED FROM, OR LINKED TO BY THIS WEBSITE. EVERYTHING IS PROVIDED "AS IS," "AS AVAILABLE."IN NO EVENT WILL BETTER BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION DIRECT OR INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES OF ANY KIND ARISING IN CONNECTION WITH THE USE OF OR INABILITY TO USE THIS WEBSITE OR ANY LINKED SITE.

Your Account

When you use this website, you are responsible for maintaining the confidentiality of your account, password and for restricting access to your computer. You also agree to assume responsibility for all activities that occur under any account or password that you maintain for electronic commerce with betterwall.com. If you are under 18, you may buy from betterwall.com but only with consent of a parent or guardian. Betterwall.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel purchases in its sole discretion.

Applicable Law

By accessing this site, you are consenting to the exclusive jurisdiction of the state of Colorado, without regard to principles of conflict of laws, in any action arising out of or relating to this agreement, including without limitation any use of this website. Additionally, you waive any other venue to which you might be entitled by domicile or otherwise.

Changes in Our Policies

We reserve the right to modify our Privacy Policy and Terms of Use at any time. Changes are at our discretion and will generally only be made in order to better serve our customers and to adhere to technological advances and industry standards. If we make changes to our policies, we will post those changes here.

Please contact us with any questions about our Privacy Policy or Terms of Use.

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